Refund policy

Return & Refund Policy – OrientMart

At OrientMart, we aim to provide high-quality products and a reliable delivery experience. Due to the nature of food and grocery items, our return and refund policy is outlined below.

1. Change of Mind

We do not accept returns or offer refunds for change of mind once an order has been placed.

2. Damaged, Incorrect, or Missing Items

If you receive an item that is:

• Damaged
• Incorrect
• Missing from your order

Please contact us within 24 hours of delivery at [your email address] with:

• Your order number
• A description of the issue
• Clear photos of the item(s)

We will assess your claim and may offer:

• A replacement item
• Store credit
• A refund (to your original payment method)

3. Perishable Goods

Due to food safety regulations, we are unable to accept returns for perishable goods. However, if items arrive spoiled or unfit for consumption, please contact us within 24 hours and we will resolve the issue promptly.

4. Non-Perishable Items

Non-perishable items may be eligible for return if:

• They are unopened and in original condition
• The request is made within 7 days of delivery

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

5. Refund Processing

Approved refunds will be processed within 3–7 business days to your original payment method. Processing times may vary depending on your bank or payment provider.

6. Order Cancellations

Orders may only be cancelled if they have not yet been processed or dispatched. Once an order is prepared or out for delivery, it cannot be cancelled.

7. Contact Us

For any issues or enquiries, please contact:

Email: [your email address]
Business Name: OrientMart

8. Policy Updates

OrientMart reserves the right to update this policy at any time. Changes will be posted on this page.

Thank you for shopping with OrientMart.